Madeline Stone
Business Insider
New York, NY, United States
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Past articles by Madeline:
Shopify's midlife crisis: How a surprise pivot away from logistics capped the e-commerce giant's whirlwind year
Shopify is selling its logistics business Deliverr to Flexport. The sale is just one sign of the company's many strategic changes in the last year. → Read More
Amazon warns sellers who haven't completed its error-prone verification process they only have a few days before they stop getting paid
The INFORM Consumers Act requires Amazon to collect information about its sellers. Some merchants have struggled to complete the process. → Read More
Shopify asks its customer-support staff to test new AI tools weeks after laying off thousands of employees
Shopify is exploring AI in its internal work and its software. It's prompted concerns that fewer employees will be needed to do this work. → Read More
Shopify is reopening its offices for in-person work for the first time since the beginning of the pandemic
Shopify has embraced a "digital by design" work model and has kept its employees fully remote since the beginning of the pandemic. → Read More
Shopify tried to challenge Amazon in logistics. It never came within 100 miles. Was it all a waste?
On Thursday, Shopify scrapped an expensive initiative to build its own fulfillment network. Here's why the effort failed. → Read More
Shopify president says he has never 'felt more sure about the future of this company' in leaked internal audio shared after company conducts layoffs and sells its logistics business
Shopify president Harley Finkelstein addressed layoffs in an internal video message shared with employees on Thursday morning. → Read More
Shopify is cutting 20% of staff and selling the logistics arm of its business
Shopify announced Thursday that it would cut 20% of its staff and sell its logistics unit to the supply-chain technology company Flexport. → Read More
Shopify insiders and analysts are bracing for a strategy shift in the company's logistics business
Shopify executives were grilled recently by analysts over spending on warehouse expansion and other parts of its fulfillment network. → Read More
Shopify employees brace for more layoffs as the company cancels in-person gatherings ahead of earnings
Shopify employees are growing increasingly concerned that the company plans to lay off workers again soon. → Read More
Square is changing its strategy to focus on larger sellers — here's why
Like Shopify, Square sees opportunity among merchants with large customer bases and who might be willing to spend on more of their software products. → Read More
Shopify is 'flattening' its org structure to incentivize more employees to become individual contributors
Shopify said it wants to ensure individual contributors can grow and be compensated like managers, even if they don't want direct reports. → Read More
Shopify's prices will go up by as much as 33% in some cases, but analyst say merchants aren't going anywhere
Analysts say that Shopify's product is too good for merchants to leave, even if their subscription costs go up. → Read More
In leaked memo, Shopify CEO Tobi Lütke announces CTO departure and other engineering shakeups
Shopify CTO Allan Leinwand is leaving Shopify after about 15 months in the role. CEO Tobi Lütke will be taking on many of his responsibilities. → Read More
Shopify laid off 2 engineering VPs earlier in January as fears of more layoffs circulate
Shopify laid off at least two engineering VPs amid other changes to optimize workers' productivity. Employees worry this is the start of more layoffs. → Read More
Shopify abruptly shuts down Slack channels and cancels meetings in a move it's calling 'Chaos Monkey 2023'
Shopify announced a series of changes to its communications and meeting policies on Tuesday, calling it "Chaos Monkey 2023." → Read More
Shopify is outsourcing many of its customer-support roles to the Philippines after layoffs
Shopify has brought on dozens of third-party contractors to its support division in the months following its mass layoffs. → Read More
This entrepreneur says he found being laid off from Shopify 'empowering' — he now hosts improv workshops for businesses and charges around $2,000 per session
Clifford Myers, a former Shopify employee, is taking what he learned about entrepreneurship to create comedy-centric workshops for businesses. → Read More
Read Shopify's leaked email to staff detailing a new talent review to root out a fresh 'baseline' for performance
Shopify's Chief Human Resources Officer Tia Silas told employees the Talent organization is working on some changes regarding performance reviews. → Read More
Shopify is simplifying a major problem for merchants selling online, and it could give it an edge over Amazon
Shopify has a new fintech product, Shopify Tax, intended to help merchants calculate and collect sales tax correctly. → Read More
In leaked survey, Shopify probes employees on their coworkers' productivity and whether they view Amazon as a rival
Shopify's survey asked employees to weigh in on their work and their teammates. It also asked them about Amazon and video games. → Read More